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Accessibility Statement

Accessibility is important to the Township of North Kawartha. Most facilities, including the Municipal Office have main floor entry and assistive doors. The North Kawartha Community Centre is equipped with an elevator and viewing area for the ice pad. The ice pad is suitable for sledge hockey.

Accessibility Policy for the Website

The launch of our new website in August 2013 is a part of our commitment to the Accessibility for Ontarians with Disabilities Act (OADA), 2005.

By January 1, 2014 all website content documents and tools must be in compliance with the OADA standard WCAG 2.0 Level A other than criteria 1.2.4 (captions) and 1.2.5 (pre-recorded audio description) - the Township of North Kawartha website will be WCAG Level AA which is the 2021 requirement.

The Township of North Kawartha is diligently working on accessible document format. 

Some documents (PDF, Scans, Microsoft Word, Microsoft Powerpoint) dated January 1, 2012 or later will be posted to the website as AODA compliant. The AODA requirement requires that all documents on the website be AODA compliant by January 1, 2014.

Historical documents (PDF, Scans, Microsoft Word, Microsoft Powerpoint) dated prior to December 31, 2011 - Every effort will be made to make the document available and AODA compliant. In the event a document provided on the website contains elements that are inaccessible, and alternative method will be provided by contacting the Township of North Kawartha at 705-656-4445 or 1-800-755-6931.

About the AODA

The Accessibility for Ontarians with Disabilities Act, 2005 is an important law in Ontario. Businesses and organizations that provide goods and services to people in Ontario are required to meet certain accessibility standards. Accessibility standards will remove barriers in the areas of customer service, transportation, information and communication, built environment and employment.

The Township of North Kawartha recognizes that persons with disabilities should be provided with an equal opportunity to access goods, services and information in a manner consistent with the principles of independence, dignity, integration and equality. We have implemented the Customer Service Standard. The Information and Communications, Employment and Transportation Standards have been combined into the Integrated Accessibility Regulation which became law on July 1, 2011. The requirements will be phased in over time between 2011 and 2021.

For more information about making Ontario Accessible please visit the Ministry of Economic Development, Trade and Employment Access On website.

Accessible Customer Service By-Law and Policy

Accessible Customer Service By-Law #110/09 with Schedule "A" (Policy)

10.1 Training Procedures

10.2 Communicating with People with Disabilities

10.2.1 Customers with Vision Disabilities

10.2.2 Customers who are Deaf or Hard of Hearing

10.2.3 Customers with Physical Disabilities 

10.2.4 Customers with Intellectual or Developmental Disabilities 

10.2.5 Customers who have Learning Disabilities

10.2.6 Customers with Mental Health Disabilities

10.2.7 Customers with Speech or Language Impairments

10.2.8 Customers who are Deaf - Blind

10.2.9 Talk about Disabilities - Choose the Right Word

10.3 Customer Request and Feedback

10.4 Notice of Provision of Documents in Accessible Formats

10.5 Notice of Temporary Disruptions

10.6 Service Animals for People with Disabilities

10.7 Support Persons for People with Disabilities

10.8 Assistive Devices and Services for People with Disabilities

10.9 Accessibility to Waste Collection Service (Curbside Pickup)

10.10 Resources

Accessible Information Request Form

Accessible Customer Service Feedback Form

Accessibility Brochure